Bookings and Payment:
If you book within 28 days of your stay, full payment via credit or debit card (VISA/Mastercard) is required at the time of booking. If you book more than 28 days prior to your stay a deposit of 20% is required to confirm and secure your booking. This will be charged to your credit or debit card (VISA/Mastercard) at the time of booking. A 2.6% credit or debit card (VISA/Mastercard) payment surcharge will be applied to all credit or debit card (VISA/Mastercard) payments. Once you have made the online booking and payment, you will receive an email confirming both the payment and your booking details.
If you book more than 28 days prior to your stay, the remaining balance of your stay will be charged to the credit or debit card on file 28 days prior to your arrival date. Please note: a 2.6% credit or debit card (VISA/Mastercard) payment surcharge is applied to all payments made by credit or debit card (VISA/Mastercard). Credit/Debit Card data is held in a secure and encrypted environment.
If you are unable to pay the balance before the stated due date, you will forfeit your deposit and your booking will be cancelled.
Cancellations:
Your 20% deposit is non-refundable, however it can be transferred to another booking made within a 12 month period, if your stay is cancelled more than 21 days prior to your arrival.
Cancellation or date changes by you within 4-21 days of your arrival date will result in 50% of the total cost of your stay being charged. Cancellation or date changes within 3 days of your arrival date will result in 100% of the total cost of your stay being charged.
Date changes made more than 21 days prior to your original arrival date are allowed without penalty.
Vouchers are non-refundable, bookings will be transferred to a new date. Vouchers are valid for 1 year from date of purchase.
Rates:
Prices are in New Zealand dollars and include breakfast and use of all facilities including outdoor baths. Prices include 15% GST.
Rates are based on one or two persons sharing a dome unless otherwise specified.
Child Policy:
Children's age group is up to and including 12 years old.
Meals for children up to 5 years old will be provided free of charge.
Children 5-12 years old 50% of adult rate, over 12 years old full adult meal rates.
There is an extra charge of $50 for children using additional beds which includes breakfast. If a child under 5 can sleep in the main bed with parents, there is no charge.
Arrival and departure times:
Check-in time is between 3 pm and 6 pm. Guests arriving outside of this time may only check-in by pre-arrangement.
Check out time is 11 am.
Liability:
Valley Views Glamping will not be liable for any loss of personal property of the guest.
Valley Views Glamping is not responsible for medical problems encountered before, during or after the guest's stay.
Should any dispute arise, such dispute will be governed by the laws of New Zealand